ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

YOUR RESPONSIBILITIES:

• Provide Level 1 support, including problem replication, documentation, triage, and resolution of eFront issues. Adhere to established SLAs for response and resolution times, ensuring timely and effective support for all eFront user’s inquiries and issues.
• Ensure all eFront issues are properly logged and provide prompt and clear feedback on error resolutions.
• Serve as the primary point of contact for Operations regarding eFront support needs.
• Utilize ServiceNow to monitor support eFront tickets and document all eFront product issues raised by Operations.
• Perform high level and detailed analysis of financial data from Operations teams across AD.
• Maintain and update eFront documentation (including PDT procedures, eFront user guides, project specifications, test plans…)
• Maintaining a consistent and timely communication between Operations and IT teams on daily bases to ensure that all business requirements are addressed.
• Deliver eFront Trainings.
• Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate.

YOUR PROFILE:

What we’ll look for on your CV:

• Strong academic background, with degree in Accounting, Finance, Economics or IT. Experience in the Financial Services industry is highly desirable.
• Highly analytical with strong problem-solving abilities, critical thinking, good communicational and collaboration skills
• High level of IT literacy with strong Excel and Word skills.

• Fluent in English;

Bonus Skills/Experience:

• Experience working with Service-Now.
• Experience within the fields of accounting or audit;
• Experience with eFront application

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Monthly base salary for this position is from 1750 EUR to 2580EUR gross. Final offer will be determined based on your competences, qualifications and professional experiences

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole sevles to work.

We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

For more information please apply – eFront Business Support Officer at Alter Domus

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