Under close supervision of the Supervisor, Customer Service Control Center, the Specialist, is responsible for ensuring external and internal customer satisfaction by providing all customers with courteous, professional and efficient service.

In conjunction with local office CS executives, CSPMs or PMs: Plans, generates and monitors shipments, and reports pertinent information related to specific high-volume transport projects. Point of contact for our selected internal and external customers – usually by phone or email.

Key part of a high performing central customer focused team.

• Demonstrate outstanding customer focus in all aspects
• Engage in effective communication with external and/or internal customers
• Receive and reply to enquiries via email, phone
• Plan and execute shipment orders
• Process orders into TMS (Transport Management System)
• Execute and manage order processing transactions accurately and in a timely manner
• Route shipments, considering commodity and volume, temperature control, and transit time requirements
• Proactively monitor and track ongoing shipments, react to any deviations
• Maintain accurate information regarding shipment status
• Communicate temperature results asap after delivery, check and note any deviations
• Provide customer specific reporting
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

Skills and Knowledge:

• Bachelor’s degree preferred
• Previous experience Customer Service setting
• Knowledge in Logistics would be an advantage
• Fluent in English
• Effective oral and written communication
• Proactive customer focus
• Ability to represent a positive and professional image
• Good organisational skills and pay attention to detail
• Strong problem solving, analytical and investigative skills to bring issues to resolution

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures.

Norėdami sužinoti daugiau apie siūlomą darbo vietą, galite susisiekti su įmonės kontaktiniu asmeniu: