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WANTed - platforma

Customer Support Analyst


Job description

We are looking for a remote Customer Support Analyst (Intern) to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company, which specializes in health, beauty and pet products development.

IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Pawmade).

Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!

What We Offer

  • Possibility to join the team as an employee after the internship is finished
  • An exciting opportunity to work in a vibrant international environment for a fast growing USA based company
  • Inspiring, positive, innovative team, friendly and cooperative colleagues with team work culture
  • Work from home office or workspaces and „stress free” environment
  • A multitude of possibilities to improve professionally and personally (training courses of your choice, books, conferences, etc.)
  • Flat hierarchies with the opportunity to influence the company from the beginning and a lived, mutual feedback culture
  • There’s a freedom to explore ideas and to get unlimited career growth opportunities

Perks & Benefits

  • Welcome package
  • Virtual team’s lunch
  • Six flexible Days a month
  • Training, courses, events (not only online)
  • Mini team buildings, Workations, Off sites, Business trips, Training abroad
  • Online events, games, degustations, outside speakers, etc.
  • National Lithuanian days off

Responsibilities

  • Conduct audits of current customer service department processes to identify opportunities for improvement
  • Suggest improvements or modifications of existing flows and processes
  • Ensure that all regulations are followed and report violations to customer service expert
  • Gather and analyze data to identify trends or suggest improvements in the daily customer service department operations
  • Recommend system implementations and integrations to automate processes and reduce manual input
  • Identify weaknesses in the processes and suggest implementations
  • And other tasks
Job requirements
  • Student (of the last year) or graduate from Digital Marketing, Communications, Marketing, Economics, Creative industries or similar field
  • Excellent communication skills in spoken and written Lithuanian & English
  • Attention to details and accuracy
  • Knowledge of MS Office (esp. Excel)
  • Analytical and data entry skills
  • Strategic thinking and problem-solving skills

Bonus:

  • Ability to learn quickly and adhere to changes

Salary: 500 €/mon. net

Norėdami sužinoti daugiau apie siūlomą praktikos vietą, galite susisiekti su įmonės kontaktiniu asmeniu:

Atsakingas asmuo Vaida Krikštaponytė (Communication & Events Manager)
Tel. Nr. (+370...) +37060180125
El. paštas vaida@theimpactbrands.com