Your Key Responsibilities:

• Provide professional support to players on game-related issues through written communication in English;
• Analyze, categorize, and escalate complex player issues to the relevant game development teams;
• Collaborate with team members to find effective solutions to player concerns;
• Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;
• Stay up-to-date with game updates, features, and technical changes to offer informed assistance.

A Successful Candidate Must Have:

• Fluency in written English – clear, professional communication skills are essential;
• Passion for gaming – an interest in the gaming industry and familiarity with popular games;
• Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms;
• Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently;
• Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.

Extra Great to Have:

• Previous experience in customer or technical support, ideally in the gaming or tech industry;
• Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
• Empathy and patience when dealing with a wide range of player personalities and issues;
• Ability to quickly adapt to new tools, technologies, and systems used for game support;
• Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).

Why Nordcurrent?

• We create world-class games that are loved by millions;
• We love to learn new things and strive for continuous self-development;
• We are eager to share our knowledge through Level Up Talks and take advantage of our book libraries;
• We are committed to maintaining our environment stress-free to support creativity and quality work;
• We take care of our health by maintaining work-life balance and enjoying various discounts on sports activities, medical check-ups, and other wellness perks;
• We take advantage of additional health insurance or wellness platform (after a year with us);
• We are proud to be a part of the socially responsible company as a part of our company’s income is donated to those in need;
• We treat ourselves to free drinks and fresh fruits every day, weekly Friday breakfasts, monthly Friday evening get-togethers, and many more fun activities together;
• We take time to relax by playing, whether it’s football, pool, or table tennis, and – for sure – we enjoy video games on all sorts of consoles and platforms;
• We meet daily, weekly, and monthly to socialize, have fun, and celebrate being together.

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