About The Role And The Team

In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients’ usage and experience with existing products.

As a Technical Support Specialist you take part in helping clients by suggesting best practices to exploit the Adform platform to the fullest potential by educating and solving platform related issues. The team is working with SSP, PAS product which are crucial for successful publisher business.

We hope you are ready to change the game! Be ready to:

• Provide technical support to clients via phone, email, and chat in a timely and accurate manner
• Document technical issues and resolutions in our ticketing system
• Explain & instruct on SSP, PAS products and Header Bidding solution
• Perform platform administrational tasks. Including Inventory rights’ management; Deal management; Domain Whitelisting
• Serve as a subject matter expert on Adform’s platform. Educate and assist clients on how to use its features and functionalities
• Troubleshoot client’s requests to eliminate blockers that prevent successful use of the platform
• Collaborate with cross-functional teams to investigate and resolve complex technical issues

Attitude First. Everything else will follow. We can grow together faster if you have:

• Basic knowledge in some high-level programming language (JavaScript, HMTL5)
• Experience with troubleshooting and resolving technical issues
• Ability to work well in a team environment and collaborate with cross-functional teams
• Proven troubleshooting skills including the ability to analyze and resolve complex client’s issues quickly
• Excellent communication skills, both verbal and written (English language)
• Experience working with help desk software, such as Zendesk, JIRA, ServiceNow or similar

Stand out by having:

• +2 years of experience in a technical support role, preferably in the adtech industry
• Strong knowledge of adtech platforms, including Ad servers, DSPs, and DMPs

Our promise to you:

• You’ll be surrounded by a dynamic, inspiring and international environment that puts client value in focus
• We behave with decency. We strongly commit to fostering an inclusive and diverse work environment so we encourage applications from candidates of all backgrounds, experiences, and identities
• You’ll be given challenging and unique tasks with creative approach to problem-solving and ownership
• We are team players and work closely with different teams to reach common goals
• Being ambitious is what helps us grow and we want to share our future ambitions with you
• We stand tall by acting with courage and treating every mistake as a valuable lesson
• Adform cares about you so we offer private medical insurance, extra vacation days, sports activities and we are proud to be a dog friendly office

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.

We are committed to creating a work environment where Adform employees feel valued for who they are and what they can contribute, free from any type of discrimination.

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