IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature’s Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Zendesk System Intern and let’s impact billions together!

Our Treats:

• Professional Growth. Opportunity to join the team after the internship and advance your career
• Welcome Gift. Experience a warm welcome with our exclusive present designed just for you
• Remote Work. Whether it’s your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace
• Flexible Days. Enjoy a personalized schedule for six days each month and enhance your work and life balance
• Lithuanian Public Holidays. Dedicated time off on national Lithuanian holidays, allowing you to unwind, and recharge
• Personal Development Opportunities. Improve yourself through training online or conferences worldwide – Miami, Las Vegas, Dubai, Bangkok, etc
• Team Spirit. Enjoy regular team-building activities and engaging online events
• Flatwork Culture. The chance to influence the company right from the start

Bits of your job:

• Administer and maintain Zendesk Support, Guide, Chat, Talk, and other tools (e.g., Explore, Sell, Sunshine)
• Configure and optimize settings, including triggers, automation, SLAs, custom fields, etc.
• Manage user roles, permissions, and groups to ensure secure and appropriate access
• Implement and manage Zendesk apps
• Identify opportunities for process improvement and efficiency gains within Zendesk
• Stay current with Zendesk features and implement relevant updates
• Serve as the primary point of contact for Zendesk-related inquiries and troubleshooting
• Maintain thorough documentation of all configurations, processes, and integrations

Key expectations:

• Education:  IT, Computer Science, or a related field studies
• Communication Skills: Strong proficiency in both spoken and written Lithuanian & English
• Attention to Detail: High accuracy and thoroughness
• Tech Savy Skills: Ability to translate business needs into technical solutions
• Analytical Skills: Good analytical, strategic & problem-solving skills

Salary: 500 €/mon. net

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